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Have you got what it takes to join our award-winning team?

Murray Travel, TTG’s luxury agent of the year 2022, and Highland employer of the year ARE looking to expand its retail team in the beautiful North of Scotland.

We are opening our fourth branch in June, and want to ensure our teams can hit the ground running, so looking to add to the team ASAP.

As well as being a living wage employer, we have some amazing benefits including

  • an annual fam trip allowance
  • discount on Food & Drink
  • cost-price holidays
  • annual team retreats
  • regular social events
  • Personal development
  • evenings and weekends off
  • NO HARD SALES TARGETS 
  • Prosecco Friday once a month
  • FREE COFFEE
  • regular doughnut and pizza deliveries

...and the chance to be part of one of the friendliest and most amazing teams in the industry, as well as some of the most beautifully designed travel boutiques.

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Our approach is customer first, profit last, and while that makes no traditional business sense, it is a philosophy that has served us well and allowed us to grow our business while ensuring that our customers return again and again.

We are also a family business with our husband & wife owners very much involved on a daily basis, and family values heavily promoted throughout.

If you’re looking for a new challenge, live within commuting distance, and think you can fit the bill, please get in touch.

We will also consider training the right person if the experience isn’t quite there.  Knowledge can be trained. Attitude cant - and thats what we’re looking for!

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So go and do a bit of Facebook stalking, google us to your heart’s content, and if that doesn’t put you off… we’d love to hear from you.

If you can tick at least xx of the below boxes, please email your CV to [email protected]

  • 2 years travel industry experience
  • 2 years customer service/retail experience
  • 2 years sales experience

PLUS....

  • A team player
  • Able to self-manage
  • Passionate about travel
  • Passionate about delivering the very best, every time.

 

THE POSITION

A travel agent's role is a customer-focused position offering a fully comprehensive travel service to the public for their holiday and travel requirements. The ability to build strong relationships with clients to develop confidence and trust in order to maintain a long-term working relationship is imperative. Your dedicated customer role is vital and seen as essential in achieving company objectives ensuring Murray Travel exceeds customer expectations. Your duties will include:

  • Arranging flights, insurance, accommodation and any holiday extras
  • Use experience to offer advice and recommendations to clients on various destinations
  • Using a booking system to secure holidays or liaise with tour operators for more tailor-made arrangements
  • Completing CRM to record Leads/Enquiries/Bookings
  • Collecting and processing payments within time standards
  • Advising clients on travel arrangements, e.g. visas and passports
  • Staying up to date on pre-departure requirements esp around Covid rules
  • Sending out tickets to clients
  • Keeping clients up to date with any changes
  • Dealing with complaints or refunds
  • Meeting sales/profit targets
  • Preparing and maintaining offers for window/website/Facebook (x20 offers per month)
  • Maintain brochure stocks
  • Concise communication with customers so they understand fully (jargon-free and easy to understand, esp around covid requirements)

 

NEED TO KNOW

Basic Salary DoE + Bonus Scheme + Benefits

Full time/Part time considered

Location: IV36 / Forres

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